Shipping & Returns

SHIPPING

We provide free shipping on all orders of unique items valued at $150 or more!  We currently ship from New York within the USA only, please see rates at the checkout process.

All customers will receive a shipment confirmation email, tracking number and order receipt.

For US addresses in the contiguous 48 states, Rentrayage offers UPS Ground.  Please allow 1-2 business days for processing.  Residents of New York will pay state tax on their purchase (8.875%).

We currently do not offer international shipping.  Questions can be directed to orders@rentrayage.com.

In the event of lost or stolen packages, we will assist in filing a claim with UPS.  The replacement of the item or a refund will be case dependent on the resolution with UPS.

 

Returns

We gladly accept returns of unworn and unwashed items, with tags intact, within 7 days of order receipt for store credit, exchange, or refund.  Any item marked down at 40% or more is considered final sale.  We do not accept returns of beauty items.

If you would like to return or exchange an item please email orders@rentrayage.com, within 7 days of order receipt. After 7 days of order receipt, all sales are final.

The customer is responsible for shipping the item back to Rentrayage and the customer will incur shipping costs.

Items returned without a Return Authorization (RA) number cannot be accepted and will be returned to you at your expense. Requests falling outside of the 7/14 day time frame outlined below will not be accepted.

If you have any questions or concerns regarding the return/exchange process, please contact customer service at orders@rentrayage.com

 

How To Complete Your Return 

  1. Within 7 days of your order delivery, please email orders@rentrayage.com along with your order number in the subject line, reason for the return and request for an RA number. Returns and exchanges will not be accepted without an RA number.
  2. Write the RA number(s) on the outside of the package.
  3. Items must be received at our warehouse within 14 days of your RA issue date.
  4. Upon acceptance of the merchandise for return, we will process your exchange, credit or refund in approximately 7 business days, at which time you will be notified by email. Available store credit will be communicated to you via a unique client code that can be applied to your next order.