Shipping & Returns
We provide free domestic shipping on all orders of unique items valued at $150 or more! We currently ship from New York, please see rates at the checkout process.
All customers will receive a shipment confirmation email, tracking number and order receipt.
For US addresses in the contiguous 48 states, Rentrayage offers UPS Ground Shipping ($5.95). Please allow 1-2 business days for processing. Residents of New York will pay state tax on their purchase (8.875%).
We offer international shipping on the website. The cost of shipping will be calculated at checkout. Duties and taxes will be marked “bill to recipient” and will be due upon delivery. We are not responsible for international duty and taxes. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. No exceptions. All International orders are considered final sale, for special requests contact at firstname.lastname@example.org..
International shipping, duty, and taxes are non-refundable in the event of a return/exchange. If you’re having trouble with your order please don’t hesitate to contact us at email@example.com.
In the event of lost or stolen packages, we will assist in filing a claim with UPS. The replacement of the item or a refund will be case dependent on the resolution with UPS.
We gladly accept returns of unworn, unwashed and undamaged items, with tags intact, within 7 days of order receipt for store credit, exchange, or refund. Returned items must be in salable condition. Any item marked down at 40% or more is considered final sale. We do not accept returns of masks and beauty items. All international orders are considered final sale.
If you would like to return or exchange an item please email at firstname.lastname@example.org., within 7 days of order receipt. After 7 days of order receipt, all sales are final.
We will provide you with a shipping label for your return item.
Please note: An $8.00 restocking fee will be deducted from all returned orders. Please allow 5-7 business days from receipt of return to process the return. Funds may take up to 10 business days to show in your account.
Items returned without a Return Authorization (RA) number cannot be accepted and will be returned to you at your expense. Requests falling outside of the 7/14 day time frame outlined below will not be accepted.
If you have any questions or concerns regarding the return/exchange process, please contact customer service at oat email@example.com.
HOW TO COMPLETE YOUR RETURN
- Within 7 days of your order delivery, please email at firstname.lastname@example.org. along with your order number in the subject line, reason for the return and request for an RA number. Returns and exchanges will not be accepted without an RA number.
- Write the RA number(s) on the outside of the package.
- Items must be received at our warehouse within 14 days of your RA issue date.
- Upon acceptance of the merchandise for return, we will process your exchange, credit or refund in approximately 7 business days, at which time you will be notified by email. Available store credit will be communicated to you via a unique client code that can be applied to your next order.