Shipping & Returns

SHIPPING

We provide free domestic shipping on all orders totaling $250 or more!  We currently ship from Connecticut, rates for shipping will be made available at the checkout process.

All customers will receive a shipment confirmation email, tracking number and order receipt. Please allow 1-3 business days for processing of your purchase.   

We offer international shipping on the website. The cost of shipping will be calculated at checkout. Duties and taxes will be marked “bill to recipient” and will be due upon delivery. We are not responsible for international duty and taxes. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. No exceptions. All International orders are considered final sale, for special requests contact at orders@rentrayage.com.

International shipping, duty, and taxes are non-refundable in the event of a return/exchange. If you’re having trouble with your order please don’t hesitate to contact us at orders@rentrayage.com.

LOST OR STOLEN PACKAGES

In the event of lost or stolen packages, we will assist in filing a claim with UPS.  The replacement of the item or a refund will be case dependent on the resolution with UPS

DAMAGED MERCHANDISE

In the event of a damaged or defective item please email us with an attached image of the damage/defect. We will send a return label for the item. Based on availability we will send out a replacement, issue store credit or a refund. 

RETURNS

We gladly accept returns of unworn, unused, unwashed, undamaged full price items, with tags intact, within 7 days of order receipt for store credit, exchange, or refund. Returned items must be in salable condition. All sales and marked down items are considered final sale.  All international orders are considered final sale. 

If you would like to return or exchange an item please email at orders@rentrayage.com., within 7 days of order receipt to let us know your intention to return the item and the reason for your return. We will issue you a shipping label, the cost of which will be deducted from your refund. Returns may be subject to a 10% restocking fee depending on the size and complexity of the return.

Please allow 5-7 business days from receipt of return to process the return. Funds  may take up to 10 business days to show in your account.

 If you have any questions or concerns regarding the return/exchange process, please contact customer service at oat orders@rentrayage.com.