Shipping policy

 

SHIPPING

We provide free domestic shipping on all orders totaling $250 or more!  We currently ship from New York, rates for shipping will be made available at the checkout process.

All customers will receive a shipment confirmation email, tracking number and order receipt. Please allow 1-2 business days for processing of your purchase.  Residents of New York will pay state tax on their purchase (8.875%). 

We offer international shipping on the website. The cost of shipping will be calculated at checkout. Duties and taxes will be marked “bill to recipient” and will be due upon delivery. We are not responsible for international duty and taxes. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. No exceptions. All International orders are considered final sale, for special requests contact at orders@rentrayage.com.

International shipping, duty, and taxes are non-refundable in the event of a return/exchange. If you’re having trouble with your order please don’t hesitate to contact us at orders@rentrayage.com.  

In the event of lost or stolen packages, we will assist in filing a claim with UPS.  The replacement of the item or a refund will be case dependent on the resolution with UPS.