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Rentrayage
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  • Contact

    CUSTOMER SERVICE

    For questions about your order, please email us at orders@rentrayage.com with your order number in the subject line.

    For all questions concerning pre-sale orders, trunk shows, in-store installations, and events, please contact us directly at events@rentrayage.com

    RETURNS

    For returns information, and how to request a Return Authorization number, please read our returns policy (in the Returns page).

    PRESS INQUIRIES

    If you are a member of the press and would like information about Rentrayage, or are interested in featuring Rentrayage in an editorial, please send an email to press@rentrayage.com.

    WHOLESALE OPPORTUNITIES

    If you are a a boutique or department store and would like to carry Rentrayage, please send an email to wholesale@rentrayage.com. 

    If you are a Home or Beauty artisan and interested in having your collection or products carried by Rentrayage, please send an email to wholesale@rentrayage.com.

    EMPLOYMENT OPPORTUNITIES

    If you are interested in working at Rentrayage or carrying out an internship with us, please send an email to careers@rentrayage.com and we will contact you.

    CORPORATE HEADQUARTERS

    Our corporate office is located at 128 Lafayette Street, Suite #202, New York, New York, 10013. For inquiries regarding the Rentrayage website please email us at info@rentrayage.com.

  • Shipping & Returns

    SHIPPING

    We provide free domestic shipping on all orders of unique items valued at $150 or more!  We currently ship from New York, please see rates at the checkout process.

    All customers will receive a shipment confirmation email, tracking number and order receipt.

    For US addresses in the contiguous 48 states, Rentrayage offers UPS Ground Shipping ($5.95).  Please allow 1-2 business days for processing.  Residents of New York will pay state tax on their purchase (8.875%).

    We offer international shipping on the website. The cost of shipping will be calculated at checkout. Duties and taxes will be marked “bill to recipient” and will be due upon delivery. We are not responsible for international duty and taxes. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. No exceptions. All International orders are considered final sale, for special requests contact at orders@rentrayage.com.. 

    International shipping, duty, and taxes are non-refundable in the event of a return/exchange. If you’re having trouble with your order please don’t hesitate to contact us at orders@rentrayage.com.  

    In the event of lost or stolen packages, we will assist in filing a claim with UPS.  The replacement of the item or a refund will be case dependent on the resolution with UPS.

     

    RETURNS

    We gladly accept returns of unworn, unwashed and undamaged items, with tags intact, within 7 days of order receipt for store credit, exchange, or refund. Returned items must be in salable condition. Any item marked down at 40% or more is considered final sale.  We do not accept returns of masks and beauty items. All international orders are considered final sale. 

    If you would like to return or exchange an item please email at orders@rentrayage.com., within 7 days of order receipt. After 7 days of order receipt, all sales are final.

    We will provide you with a shipping label for your return item.

    Please note: An $8.00 restocking fee will be deducted from all returned orders. Please allow 5-7 business days from receipt of return to process the return. Funds  may take up to 10 business days to show in your account.

    Items returned without a Return Authorization (RA) number cannot be accepted and will be returned to you at your expense. Requests falling outside of the 7/14 day time frame outlined below will not be accepted.

    If you have any questions or concerns regarding the return/exchange process, please contact customer service at oat orders@rentrayage.com.

     

    HOW TO COMPLETE YOUR RETURN 

    1. Within 7 days of your order delivery, please email at orders@rentrayage.com. along with your order number in the subject line, reason for the return and request for an RA number. Returns and exchanges will not be accepted without an RA number.
    2. Write the RA number(s) on the outside of the package.
    3. Items must be received at our warehouse within 14 days of your RA issue date.
    4. Upon acceptance of the merchandise for return, we will process your exchange, credit or refund in approximately 7 business days, at which time you will be notified by email. Available store credit will be communicated to you via a unique client code that can be applied to your next order. 
  • Terms & Conditions

    PRIVACY POLICY

    Rentrayage is committed to protecting your privacy. All personal information you provide during registration is used (i) to process your order(s); (ii) to contact you regarding a particular transaction; or (iii) to contact you about new products, features or special promotions. The information you enter will not be disclosed to any outside organization or third party. If you do not wish to receive such communications, you may request to delete your account by contacting us at info@rentrayage.com.

    PRODUCTS ON OUR SITE

    Certain products may be available exclusively online through our Site and/or may be one-of-a-kind products. These products may have limited quantities and are sold “as is.” We have made every effort to display as accurately as possible the colors and images of our products that appear on our Site. We cannot, however, guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis at our sole discretion. We reserve the right to limit the quantities of any products that we offer or sell through our Site. Prices for our products are subject to change at our sole discretion without notice and without liability to you or to any third party. All descriptions of products or product pricing are subject to change at any time by us without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on our Site is void where prohibited. We do not warrant that the quality of any products or other material purchased or obtained by you will meet your expectations, or that any errors or omissions in the products will be corrected.

    We also reserve the right to refuse to exchange products or refund the purchase price if any products returned to us by you do not meet our return policy requirements as set forth in our terms of sale.

    OUR SITE’S CONTENT

    Our Site and all of the content and other materials, including but not limited to, our trademarks and logos, and all designs, text, graphics, pictures, selection, coordination, “look and feel”, information, data, software, other files and the selection and arrangement thereof (collectively, the “Site Content”) are owned by us, are our proprietary property or, as applicable, our licensors or service providers and are protected by copyright, trademark, trade dress, unfair competition, and/or patent laws in the United States and other jurisdictions.

    INDEMNITY

    By use of this site, you agree to indemnify and hold Rentrayage LLC (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).

    LIMITATION OF LIABILITY

    Rentrayage LLC shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on this site or the performance of any its products (even if Rentrayage has been advised of the possibility of such damages).

    LINKS

    Rentrayage may provide you with links and references to other sites, but we are not responsible for the content of those sites and shall not be liable for any damages or injury arising from that content.

    COOKIES

    "Cookies” are used to help us gather general information and save user defined preferences. This helps us to enhance and personalize your shopping experience with Rentrayage. You can delete saved cookies from your browsing history at any time or set your computer to disable cookies. Unless you have adjusted your settings to refuse cookies, our system will use cookies when you are browsing and shopping on our website.

    MISCELLANEOUS

    This site is controlled and operated by Rentrayage LLC. Rentrayage reserves the right to make changes to the information on this site and the services described therein, at anytime without notice.

    YOUR CONSENT

    By visiting Rentrayage, you are accepting and consenting to these practices and conditions.

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